- Home
- FAQs
You have questions? We have answers
If a question isn’t here, ask us directly — we’d rather have an honest conversation than dance around it.
100+ five-star reviews and counting
Working together
What makes Glass House Strategies different from other marketing agencies?
We were built on a foundation of transparency and a commitment to doing what’s right for every business we work with. Unlike agencies that offer cookie‑cutter solutions, we create strategies that are fully customized to your unique goals, industry, and challenges. Our team is made up of experienced professionals with diverse strengths, and we’ve spent years building relationships with some of the top marketing minds in the industry. We focus on understanding your business from the ground up so we can help you strengthen your foundation and achieve long‑term success — not just quick wins.
How do you determine what services my business actually needs?
We start every client relationship with a free consultation where we ask questions about your goals, challenges, and current marketing efforts. We take the time to understand what “success” looks like for you — because every business defines it differently. From there, we assess your digital foundation, review your current processes, and identify any gaps that may be holding you back. This allows us to recommend a strategy that’s realistic, measurable, and tailored specifically to your needs rather than pushing services you don’t actually need.
Do you work with small businesses or only larger companies?
We work with businesses of all sizes — from small local shops to large national brands. Whether you’re a startup needing your very first website or an established company looking to scale your marketing, we treat every client with the same level of dedication and respect. No business is too small or too large for us. What matters most is that you’re committed to working together toward clear goals and are open to building a solid marketing foundation that can support your growth.
What industries does Glass House Strategies specialize in?
At Glass House Strategies, we have worked with businesses across a wide range of industries, including medical spas, wellness clinics, roofing companies, pest control businesses, Law Firms, Home Services. Etc. Our strength lies in understanding the core marketing principles that apply to any business, while customizing strategies to fit each industry’s unique audience and goals. Whether you’re in healthcare, home services, retail, or B2B, our team knows how to build a solid digital foundation, strengthen your brand, and create campaigns that drive measurable growth.
What sets Glass House Strategies apart from larger corporate agencies?
Unlike corporate agencies that rely on cookie-cutter strategies, Glass House Strategies takes a personalized, transparent approach. We don’t believe in hiding behind complicated reports or selling services you don’t need. Instead, we focus on understanding your business, identifying gaps, and building a customized strategy from the ground up. Every client — whether a small startup or a national brand — receives the same level of dedication, open communication, and integrity. Our clients often tell us they feel like they’re finally working with a partner who truly cares about their success. You also get responses in real time. You aren’t going to wait a week to get a response at Glass House Strategies. We understand the value in communication and how we are dealing with people’s livelihoods.
Do you require me to buy a full marketing package, or can I just get one service (like just SEO or just a website)?
Our honest take is to always do what’s right for the client. If you want a breakdown of what we’d recommend and why, we’ll lay it out in order of priority. We have plenty of clients who start with just SEO, and that’s perfectly fine. That said, we typically recommend a “full funnel” approach, because the more tactics we layer in together, the better the results tend to be. It’s never a hard sell — it’s just what we’ve seen work.
I already have a website or someone handling my marketing — can you just take over?
Yes, and it’s usually not a problem at all. We’ve seen just about everything. Occasionally, a client’s current provider has them locked into a contract, but that’s rare. Outside of that, we’ll work directly with whoever we need to on your behalf and walk them through exactly what we require. We handle as much of this transition as we can for you, and anything we can’t take care of directly, we’ll lay out clearly so it’s simple on your end.
What's the biggest thing you wish more clients understood before hiring a marketing agency?
Most business owners don’t have a marketing background, and that’s exactly why we’re here — to consult honestly, not to sell hard. We don’t sugarcoat anything, and we’re upfront that not every business is the right fit for us. Our goal is a partnership that actually works for both sides, not a deal that leaves anyone frustrated six months in. One of the most common pain points we hear from new clients is that their last agency barely communicated with them, or that they spent thousands of dollars without ever really understanding what they were paying for. Sometimes that’s on the client, but more often, it’s a rep who was focused on closing the deal and then moved on. At Glass House Strategies, you get our direct cell phone numbers, and communication and transparency are things I personally stay on top of every week as the owner.
Process & timelines
How quickly will I see results from your marketing strategies?
The timeline for results depends on the type of services you choose and your business’s starting point. Some strategies, like Google Ads or social media advertising, can start driving traffic and leads almost immediately. Others, such as search engine optimization (SEO) or brand development, are more of a long‑term investment and may take several months to show their full impact. We’ll always set clear expectations upfront so you know what kind of results and timeline to anticipate — and we’ll keep you informed with ongoing updates and reports.
Why is a strong marketing foundation so important?
A successful marketing strategy starts with a solid foundation — much like a house. Without a strong base, even the best ad campaigns or social media posts won’t deliver lasting results. At Glass House Strategies, we focus first on ensuring your website, SEO, branding, and messaging are strong. Once the foundation is in place, we layer on additional services depending on what exactly you need at that point in time in order to maximize performance. This approach not only improves short-term visibility but also creates sustainable long-term growth.
How does Glass House Strategies measure marketing success?
We believe in transparency and accountability, which means we don’t just run campaigns — we track results every step of the way. Success is measured through clear metrics like lead volume, website traffic, conversion rates, return on ad spend (ROAS), and overall brand visibility. We provide clients with regular reports and updates so you always know how your investment is performing. Our goal is not just to generate clicks, but to help you achieve real business outcomes such as more calls, more leads, and more sales.
What happens after I sign up — what does the first week or month look like?
Once you sign up, we get to work right away. We’ll schedule an onboarding meeting — online or in person, depending on where you’re located — to walk through our exact process and make sure we have everything we need from your side before anything goes live. That setup process usually takes about 2–3 weeks. We’d rather get everything right on our end before we launch anything, because we’re building for a long-term relationship, and marketing done right takes time and care. We never want to rush it just to say we started.
What kind of results have other businesses seen working with you?
It depends on a lot of factors — the type of business, time of year, budget, location, and more. What we can say is that we’re not reinventing the wheel: when the budget lines up with what’s actually needed, and the client follows through on their end, it’s usually a great outcome. We’ve had clients see over a 5x return on their investment monthly. On the flip side, we’ve also had clients cancel because they wouldn’t answer their phone or follow through on what was needed from them. We can’t run your business for you, no matter how much we’d like to help.
Transparency & expectations
Can Glass House Strategies help with both digital and traditional marketing?
Yes. While digital marketing is at the core of what we do — including SEO, Google Ads, social media marketing, and website design — we also offer traditional marketing solutions like print ads, business succession planning, and other options that combine offline and online strategies. By blending digital and traditional approaches, we ensure your brand reaches the right audience through multiple touchpoints. This well-rounded approach increases trust, builds credibility, and creates a consistent brand presence across every channel.
What is your approach to ongoing communication and transparency?
We believe in open, honest communication every step of the way. You’ll always know what we’re working on, how your campaigns are performing, and where your investment is going. We provide regular updates, reports, and strategy sessions so you’re never left in the dark. If something isn’t working as expected, we’ll address it head‑on and make adjustments quickly. Our goal is for you to feel confident, informed, and supported throughout our partnership.
Do you guarantee success for your clients?
At Glass House Strategies, we don’t believe in making empty promises — and that’s why we never guarantee success. Success looks different for every business, and no two journeys are the same. What we can guarantee is that our team will put 100% effort into your business and act as a trusted marketing partner you can rely on. That being said, marketing can’t operate in a vacuum. For our strategies to perform at their best, your business must also have strong internal processes and customer follow-up systems in place. We can’t run your business for you, but we can ensure that when your foundation is solid, our marketing strategies give you the best possible chance to grow, thrive, and succeed long-term.
How much does it cost to work with Glass House Strategies?
Every client we work with is different, so we always sit down first and figure out exactly what’s needed before recommending anything. Our clients range from a basic standalone website to full-service marketing where we handle everything — and pricing spans anywhere from around $500 a month to $30,000 a month depending on scope. We also offer standalone websites at very affordable prices, and payment isn’t required all upfront.
Am I locked into a long-term contract?
We typically ask for a 4-month minimum commitment, but every situation is a little different depending on the business and its goals. Our general rule is to give us 4-6 months, but if you want to walk away after the 4th month is completed, you’re free to. We do not want to hold anyone hostage. The reason for the minimum is simple — most of the tactics we use take time to build momentum, and if you’re looking for real ROI, it doesn’t happen overnight.
Get Your Free Marketing Audit Today
We’ll take a real look at your website, your ads, and your online presence — no cost, no
obligation, and no sales pitch. Just an honest breakdown of what’s working, what isn’t, and where the
opportunity is.